Quality Coordinated Care.
As of December 31, 2019 Willamette Valley Community Health is no longer a Coordinated Care Organization. All members have been transferred to their new CCO as of January 1, 2020.
A LETTER FROM PACIFIC SOURCE
Dear Providers,
We are wanting to ensure our providers are updated regarding our Medicaid members starting with PacificSource Community Solutions with an effective date of 1/1/20 for Lane, Marion and Polk.
• We are actively updating members Primary Care Providers. As they are updated, it will be reflected in our Provider Portal (InTouch).
• Primary Care Providers, if you notice a discrepancy associated with a members assigned Primary Care Provider after January 15th, please reach out to our Customer Service team to remedy any identified discrepancies.
• Members will not show effective in our Provider Portal (InTouch), until the effective date of 1/1/20.
• Marion and Polk Member ID cards are still in progress.
Helpful Information:
Medicaid Customer Service:
Phone: (541) 382-5920
Email: CommunitySolutionsCS@pacificsource.com
Provider Service:
Phone: (855) 247-7575 or (541) 246-1457
Providers
We work with all types of healthcare providers in the Willamette Valley including medical, dental, behavioral health and substance use specialists, to coordinate the best care possible for our members.
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